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Frequently Asked Questions (FAQs) for students

about Los Rios Gmail

  1. What is Los Rios Gmail?
    • Los Rios has partnered with Google to provide Los Rios students with a free email service. All Los Rios email communications will be sent to your Los Rios email account: (W+student ID@apps.losrios.edu). When you log into your account, Los Rios first authenticates your username and password and then sends you to Google to view your Los Rios email.

  2. Why do I need a Los Rios Gmail Account?
    • All official emails from your college will be sent to your Los Rios Gmail account. This is the email account the colleges use to communicate to their students.

  3. When can I start using Los Rios Gmail?
    • New Students: Los Rios Gmail accounts for new students are created when they submit their college application. Los Rios Gmail will be available to students once they receive their student identification number and password.

      Returning Students: Your account was created if you are a student at one of the Los Rios colleges. Los Rios Gmail is available selecting the following link https://apps.losrios.edu.

      A Los Rios Gmail account has been created for returning students who were enrolled in a class at a Los Rios Community College since the Summer 2010 term or later.

  4. How do I log in to Los Rios Gmail?
    • Go to the URL: https://apps.losrios.edu

      To log in, use your Los Rios Username (W + your 7 digit Student ID#) and your unified password.

  5. What is my Los Rios Gmail address going to be?
    • Your Los Rios Gmail address will be (W + your 7 digit Student ID #), followed by the @apps.losrios.edu domain name. For example: w9999999@apps.losrios.edu

  6. How does my existing Gmail account impact my Los Rios Gmail account?
    • Los Rios Gmail is a separate account that allows you to send and receive email using the losrios.edu address. If you have your own Gmail account outside of Los Rios, it will NOT impact your Los Rios Gmail account as they are two different accounts.

  7. I currently get email from the college sent to my iMail account. Will my email now be sent to my Los Rios Gmail account?
    • Yes. Effective June 1st, 2013, all college emails will be sent to your new Los Rios Gmail account located in the 'Los Rios Gmail' site.

  8. I currently receive college emails at my personal email account. Do I need to do anything?
    • Yes. To continue receiving emails at your preferred personal account, you MUST forward your 'Los Rios Gmail' account to your existing personal email address. Begin by logging into Los Rios Gmail and select Email. Once in Email, on the top right, there is a gear icon for Settings. Select Settings. For more instructions, click here.

  9. Can I use my mobile device (smart phone) to view my Los Rios Gmail?
    • While Los Rios IT does not directly support access to Los Rios Gmail via mobile device email applications, you may access your Los Rios Gmail in two ways.

      1. Use your smart phone’s internet browser to first access Google and then go to https://apps.losrios.edu to access your email. Please note, this viewing method is not optimized for mobile devices.

        OR
      2. Forward your Los Rios Gmail to your personal email account to view on your smart phone. (See question # 13).
  10. Why are we retiring iMail and moving to Los Rios Gmail?
    • The new accounts have very large storage limits plus the features and functionality of a state of the art commercial email system. No email sent to your iMail will be retained in iMail after you upgrade to Los Rios Gmail or after 1 June 2013.

  11. How to change your email display name?
    • To change your Los Rios Gmail From name display, begin by logging into your Los Rios Gmail. Click on the settings icon and select Settings. Under Settings, there are option links across the top. Click on Accounts. Under Accuonts you will see a section 'Send mail as:' click on the 'Edit Info' link. There is a radio button by Name where you can enter the name you would like to appear when you send emails. Your updated name will appear in the From box followed by <W+student id@apps.losrios.edu>

  12. Los Rios Gmail is on Google, does Google share my personal information with outside organizations?
    • No. Google is committed to upholding the privacy of your personal information. There is a contractual obligation in place for Google to strictly respect the privacy of Los Rios students and employees. Google also will not use information in the apps.losrios.edu apps to inform their advertising if Los Rios employees and students use other Google apps.

      Google has agreed that students’ data is subject to "The Family Educational Rights and Privacy Act (FERPA)." This is a Federal law that protects the privacy of student education records. Google has agreed to comply with its obligations under FERPA.

  13. How do I add a forwarding email to Los Rios Gmail?
  14. I have special characters (for example: !, @, #, $, % ) in my password, and I have trouble logging in, what should I do?
    • We have had reports that users with special characters in their passwords experience problems logging into their Los Rios Gmail. If any characters in your password require you to hold the shift key and press a number at the top of the keyboard that might be the problem. For Example - !, @, #, $, % - Any of these types of characters have prevented users from logging into Los Rios Gmail. If your password contains any of these, please consider changing your password to only contain Uppercase, lowercase, and number(s).

  15. When is my Los Rios Gmail account created?
    • Los Rios Gmail accounts for new students are created when they submit their student application. Los Rios Gmail will be available to students once they receive their student identification number and password. An account has been created for returning students who were enrolled in a class at a Los Rios Community Colleges since the Summer 2010 term or later.

  16. How do I email my professor from Los Rios Gmail?
    • When composing an email in Los Rios Gmail, begin typing your instructor's name (either their first or last name) in the To box. You will see a list of similar names to select from. To ensure you select the correct name, select the instructor's first and last name.

  17. Will employees of Los Rios District have a Los Rios Gmail account?
    • As an employee of Los Rios, you will not have a Los Rios Gmail account activated. Any emails sent to your Los Rios Gmail account will be sent to your official exchange mail box. You will be able to login and access the other Google tools.

  18. What file types are blocked by Los Rios Gmail?
    • As a security measure to prevent potential viruses, Gmail doesn't allow you to send or receive executable files (such as files ending in .exe). Executable files can contain harmful code that might cause malicious software to download to your computer. In addition, Gmail doesn't allow you to send or receive corrupted files, files that don't work properly.

      File types that can't be sent or received

      You can't send or receive the following file types:

      .ade, .adp, .bat, .chm, .cmd, .com, .cpl, .exe, .hta, .ins, .isp, .jse, .lib, .mde, .msc, .msp, .mst, .pif, .scr, .sct, .shb, .sys, .vb, .vbe, .vbs, .vxd, .wsc, .wsf, .wsh

      Messages containing the types of files listed above will be bounced back and returned to the sender automatically. Gmail won't accept these file types even if they're sent in a zipped format. Here are some examples of zipped formats:

      .zip, .tar, .tgz, .taz, .z, .gz, .rar

  19. I’m not receiving email – where is it?
    • If you are not receiving Los Rios email, check the following:

      1. Are you expecting Los Rios Gmail to be forwarded to your personal email account?

        Validate you have set up mail forwarding correctly by logging into your Los Rios Gmail account (Login ID = W + Student ID) at http://apps.losrios.edu. Follow instructions to set up forwarding at https://apps.losrios.edu/faq.html: See FAQ #12 How do I add a forwarding email to Los Rios Gmail?

      2. Check your Spam or Junk folder. If you find Los Rios email in Spam, change the settings on your personal email account (either the Spam or Junk email settings) to accept emails from “@apps.losrios.edu”. (This is sometimes called the “Allowed Senders” or “Safe Senders” list.)

  20. I just submitted an application and have not received an email from Los Rios – where is it?
    • Check your Spam or Junk folder. If you find your “Welcome to Los Rios” email in Spam, change the settings on your personal email account (either the Spam or Junk email settings) to accept emails from “@apps.losrios.edu”. (This is sometimes called the “Allowed Senders” or “Safe Senders” list.)

  21. I do not want to use Los Rios Gmail, do I have to?
    • Los Rios will use this account for official communications for both administrative and academic purposes. It is vital that you receive these communications. While you may choose not to use Los Rios Gmail directly, you will need to add a forwarding email in your Los Rios Gmail account to ensure you receive all Los Rios email communications.

      By adding a forwarding email, no emails will be retained on the Google servers and you can continue receiving emails from Los Rios at your preferred personal account. To set a forwarding email, begin by logging into Los Rios Gmail and selecting Email. Once in email, on the top right, there is an icon for Settings - select Settings. For more instruction, click here.